TACX NEO SMART General Troubleshooting

Tacx Freehub Body (Shimano/SRAM)

The freehub body houses the pawls and internal bearings. Over time, the lubricant within the pawl seats can solidify or become contaminated, preventing the pawls from extending and engaging the ratchet ring. Replacing the entire body is the most reliable fix for skipping teeth or drive-engagement failures.

SKU: T2805.51

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Low-Viscosity Freehub Grease

Mechanical friction and skipping are often caused by the use of high-viscosity grease which creates 'stiction' in the low-tension pawl springs. A specific low-viscosity lubricant is required to ensure the pawls snap back into the ratchet teeth instantly during the transition from coasting to pedaling.

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Tacx NEO Disc Extractor Tool

If troubleshooting noise that persists after freehub maintenance, the internal magnetic rotor may have ingested metallic debris. This specialized puller is required to safely remove the aluminum disc against the high-strength neodymium magnetic field to inspect the internal drive-side components.

SKU: T2800.95

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